FAQS

The time between when you place your order on Zamiigo and when you receive your purchase is broken up into two phases: processing and shipping.

Processing is when we verify the details of your billing information and prepare your item for shipping

Shipping is when the shipment has left and has been tendered to our Pilot.  Shipping times can vary based on proximity to a freighter day, weather events, and other variables outside of our control.

Your order begins processing immediately after you click “Place order”. There is a limited time after you submit your order when it may be possible to change your order or payment method, but once the order moves into the shipping process it cannot be changed.

To request a modification after you have submitted your order, please contact us with your order number for quick resolution.

We require a minimum order of 30lbs per cargo shipment. This helps us to cover handling costs and ensure you get the best value for shipping. Orders under this weight may still be shipped out but will be charged the minimum weight.

 To request a modification after you have submitted your order, please contact us with your order number for quick resolution.

However, please note that your order begins processing immediately after you click “Place order”. There is a limited time after you submit your order when it may be possible to change your order or payment method, but once the order moves into the shipping process it cannot be changed.

Once at checkout, you will see an option of allowing substitutes if an item is unavailable. If the item requested is not available, depending on your choice of allowing subs or not, we will add a substitute of equal or higher value, or we will refund you for the items. If any details about subs need to be made aware of by our team, you can add in the notes section of your order at checkout.

Please let us know if you are not satisfied with your order.  We can either credit, refund, or reship, depending on the issue. If the product has spoiled during transit, please take pictures and send the details. We guarantee all our products for quality and freshness.

After you have successfully placed your order, you will receive an order confirmation email.This will have your order number, an estimated delivery time and a link to check the status of your order. Click on the link provided to track your order. This information is also available in your account

This usually occurs when the postal code used in the billing address in your online store account profile does not match with the postal code in the shipping address or the postal code that was used when your credit card was first activated. Please make sure that your billing address in your online store account profile is the same as the address where your credit card is registered.

If an order is unsuccessful due to card failure, the charge will show up as “pending” or “authorized” on your credit card statement. Please allow at least 24-48 hours for the pending charge to disappear.

After you have successfully placed your order, you will receive an order confirmation email.This will have your order number and an estimated delivery time. 

Shipping is not free. It is based on the weight of your order. The Nutrition North Canada Subsidy is also applied to all eligible products shipping out. On your final invoice you will see a “Cost Breakdown” with shipping and taxes.  These amounts are not in addition to the product prices seen above, it is just a breakdown to show you, Nutrition North Canada, and Canada Revenue agency how much shipping and subsidy make up the cost of the products you purchased.

Once you have been notified that your order is ready for pickup. All orders are available on our float plane for pick up with the pilot at the Webequie Airport 5-50 Terminal St

Yes. Just as you received an order confirmation email, you will also be notified when your order is delivered.

If you are having issues placing your order, please contact our team between Monday and Sunday, 9am to 5pm (we are closed for all Stat holidays)

Creating an account makes it simple to shop with Zamiigo. With an account, you can track your order online, save items in your cart for later, track how much bucks you save with our NNC subsidies and save your payment methods for faster checkouts. Zamiigo Accounts are easy to create, easy to manage, and certainly helpful if you are a regular customer.

Yes, we are here to help our customers have access to products we currently do not have on our website.  You are free to email us with product requests

Note, if we have a similar item, we may not be able to carry a duplicate product that is differentiated by brand, but we may consider changing brands for you.

If an item is not as advertised, defective, damaged, or expired, we will provide a credit or refund.
We cannot provide a credit or refund for items that a customer changes their mind about or if the item was a custom request without pictures or other key specifics.

We do not offer Reward Points for now. However, we have a loyalty program in the pipeline.

We accept credit cards, debit cards and Interac e-transfers

Yes we have the option for Interac e-transfers. Want to know how?

You can easily make payments to us through Interac e-Transfer from your online banking or mobile banking app.

1. Log in to your online banking or mobile banking app.
2. Select Interac e-Transfer.
3. Choose Send Money.
4. Enter our payment email: [your email here]
5. Type in the amount to pay.
6. In the message or notes section, please include:
   • Your full name
   • Your order number / invoice number (if applicable)
7. Send the payment.

No security question needed (auto-deposit is enabled).

All orders are paid for at the point of order on our websites.

If you paid using a credit card, we will refund within 24 hours of fulfilling the order.  Please allow a few business days for the funds to return to your card.